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I loaded an item to scan in the ADF and selected scan on the front of the scanner and selected scan for OCR. The iris software then asked me to register. After that it automatically picked up the scanner model (6960) and allowed you to select various options.
- Resolve printing and scanning problems with HP devices
- Last updated on 05/28/19
- There have been 1 update(s) within the past 6 months
- The current version has 0 flag(s) on VirusTotal
HP Print and Scan Doctor is a free tool for Windows to help resolve printing and scanning problems.Download HP Print and Scan Doctor.
When this link is clicked, HP Print and Scan Doctor is downloaded to your computer using your Internet browser. The file is approximately 10MB in size. After the download and installation completes, HP Print and Scan Doctor opens. Click Start on the Welcome screen. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry. Select your printer, and then click Next. If a connection problem is detected, click the method being used to connect the printer, follow the instructions on the screen, and then click Retry. Depending on your issue, click either Fix Printing or Fix Scanning.
When this link is clicked, HP Print and Scan Doctor is downloaded to your computer using your Internet browser. The file is approximately 10MB in size. After the download and installation completes, HP Print and Scan Doctor opens. Click Start on the Welcome screen. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry. Select your printer, and then click Next. If a connection problem is detected, click the method being used to connect the printer, follow the instructions on the screen, and then click Retry. Depending on your issue, click either Fix Printing or Fix Scanning.
What do you need to know about free software?
Personal accounts
- Save your personal devices and preferences
- Easy access to support resources
Business/IT accounts
- Managing contracts and warranties for your business
- Submitting and managing support cases
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
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HP Customer Support
Let HP find my products
HP can identify most HP products and recommend possible solutions.
How does HP install software and gather data?Privacy Policy© Copyright 2019 HP Development Company, L.P.
- Fix Windows 10 Update IssuesResolve Windows 10 or update issues on an HP computer or printer – Click here
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Let's identify your product to get started
Examples of where to find your product name
Or select your product from popular printers
Need help finding a serial number?
Find your serial number by locating the product label
The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.
Examples of where to find your product name
Sample product label
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
If your laptop is currently functioning you can find the serial number by using a simple keyboard command.
- 1. From your built-in keyboard, press and hold the Fn + Esc buttons at the same time.
- 2. An HP System Information pop-up box will appear on your screen with your serial number.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
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Need help finding a serial number?
Find your serial number by locating the product label
The product information label contains your serial number and product number. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back.
Examples of where to find your product name
Sample product label
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
If your computer is currently functioning you can find the serial number by using a simple keyboard command.
- 1. From your keyboard, press and hold the Ctrl+Alt+S buttons at the same time.
- 2. An HP System Information pop-up box will appear on your screen with your serial number.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Need help?
- A label attached to the product (usually on the underside)
- Laser etching on the surface of the product
- Inside the battery compartment
- A purchase invoice or receipt
- Product packaging or shipping box
- Documentation that came with the product
Examples of where to find your product information label
Sample product label
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
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Americas
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Asia Pacific and Oceania
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
HP's Virtual Agent can help troubleshoot issues with your PC or printer.